Check-in & Check-out
Please note that check in is from 2pm on the first day of boarding and check out is by 10.30am on the last day of boarding. Like a hotel, we require this time to ensure that our accommodation is spic and span ready for our next guest.
If you wish to stay late we will do our best to accommodate but it will be subject to a daycare charge of £15 for one dog, £25 for two dogs. This is subject to availability during busy periods.
We kindly ask that payment is made at the commencement of boarding. We accept either cash or card payments. We reserve the right to ask for a 20% deposit for bookings made during our busy periods.
We have the right to request a minimum stay during busy periods. Charges are double on Christmas Day and New Year’s Day.
We’re open for daycare drop-off/collection, telephone queries or visits during the following times:
Monday to Friday: 7:30am - 12noon, 2pm - 6pm
Saturday & Sunday: 8:00am - 12noon, 2pm - 5pm
Bank Holidays: 9am - 12noon, 2pm-5pm
We offer accommodation 365 days of the year, but are closed to pet owners/visitors on Christmas Day and New Year’s Day.
Christmas Opening Hours
Christmas Eve: 8am – 12noon
Christmas Day: CLOSED to customers
Boxing Day: 2pm – 5pm
Monday 27th Dec: 9am – 12noon, 2pm - 5pm
Tuesday 28th Dec: 9am – 12noon, 2pm - 5pm
Wednesday 29th Dec: 7:30am - 12noon, 2pm - 6pm
Thursday 30th Dec: 7:30am - 12noon, 2pm - 6pm
New Year’s Eve: 8am – 12noon
New Year’s Day: CLOSED to customers
Sunday 2nd Jan: 2pm – 5pm
Monday 3rd Jan: 9am – 12noon, 2pm - 5pm
Please ensure you bring your pet's vaccination certificate with you when you visit so that we can record the information in our system. Vaccination cover must be current for ten days before arrival and for the full duration of any stay.
- Dogs boarded or day care guests must be accompanied by a record of a veterinary approved protection against infectious canine distemper, infections canine hepatitis, parvovirus, leptospirosis and kennel cough.
- Cats boarded must be accompanied by a record of a veterinary approved protection against feline infectious enteritis or feline parvovirus (FPV), feline respiratory disease (Cat Flu) and Feline leukaemia virus (FeLV).
If you require more information on our vaccination policy, please don't hesitate to ask.